At NCH you’re more than treated. You’re cared for.
Read about our:
Focused on patient safety, quality outcomes
and patient satisfaction.
Northwest Community Healthcare is committed to providing quality, patient-focused care – responding to the needs and values of our community, patients, physicians, and employees. We offer accessible and cost-effective services through the continuum of care. At NCH, we strive to provide care that is:
- Safe - avoiding injuries to patients
- Effective - providing services based on scientific knowledge to those who would benefit, and refraining from providing services to those not likely to benefit
- Patient centered – delivering care that is respectful of, and responsive to, the needs and values of our patients – ensuring that those values guide all clinical decisions
- Timely - reducing waits and potentially harmful delays
- Efficient - avoiding waste, including waste of equipment, supplies, ideas and energy
- Equitable - providing care that does not vary in quality based on gender, ethnicity, geographic location, or socioeconomic status
Measuring quality of care allows us to see where we are providing the best care and helps us identify areas for improvement. One way we evaluate quality of care is through comparisons with other hospitals. Quality data may be based on clinical records, billing information or administrative codes used to classify diagnoses and conditions.
Northwest Community Healthcare prioritizes quality improvement initiatives based on how they affect patients and their families.
There are many places you can go to find quality information about individual hospitals. The links below contain reports about Northwest Community Healthcare.
We encourage you to use this information to begin discussions with your family and health care providers about your specific needs and treatment options. Due to differences in the severity of illnesses treated, measuring quality of care is not an exact science. NCH makes every effort to provide the most reliable data for the quality measures currently available. NCH has achieved results at or above the state benchmarks for quality, safety and satisfaction.
The Joint Commission is an independent, not-for-profit organization that accredits and certifies health care organizations and programs in the United States. Northwest Community Healthcare has achieved The Joint Commission’s Gold Seal of Approval for the hospital, home health care, day surgery center, mental health services and youth treatment center. In addition, NCH achieved advanced certification in Palliative Care and Stroke Care.
For 24 years, U.S. News & World Report has provided rankings of nearly 5,000 hospitals and medical centers. Northwest Community Hospital is ranked 14th in Illinois as a high performing hospital in nine specialties of care, plus nationally ranked in one specialty.
Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. Northwest Community Hospital scored at or above benchmark in the areas of Heart Attack Care, Pneumonia Care, Surgical Care, Emergency Department Care and Preventive Care.