About NCH • Mission & Vision

Mission

We exist to improve the health of the communities we serve and to meet individuals’ healthcare needs.

Vision Statement

We will be known for our singular focus on providing a comprehensive, patient-centered system of care that surpasses every expectation for excellence (in quality, convenience and service).

Cultural Values

Patient Focus: Close connections with our patients as we work to maintain their health and well-being, resulting in optimum satisfaction and loyalty.

Peer Focus: Professional, respectful, fair and engaging culture that provides work/life balance and a spirit of camaraderie that is fundamentally linked to high employee and patient satisfaction.

Community Needs: Quality, accessible and compassionate healthcare to residents and businesses aimed at improving the quality of life for all those we serve.

Excellence: Relentless pursuit of superior performance in quality, convenience and service.

Ethical Behavior: Integrity and honesty in everything we do.

Transparency: Open exchange of information that promotes trust and continuous improvement.

Fairness: Belief in the worth and dignity of the individual without bias or prejudice, our foundation for all interactions.

Financial Performance: Ensure organizational sustainability and viability through, efficiency, responsible collection of funds and deployment of resources for the services we provide.

Brand Promise

We will create a healthcare experience that builds loyalty and trust by offering a system of care that includes:

• Clinical excellence and care coordination
• Optimum choice of healthcare providers, services and settings
• Convenient, timely and easy use of services
• Outstanding customer service and personalized attention
• Consistency in the patient experience across the continuum
• High quality services within a sustainable cost structure