MyNCH App · Frequently Asked Questions (FAQs)

What is the MyNCH app?

MyNCH is the convenient and easy way for you to manage your healthcare on your mobile device – anytime, anywhere.

How do I get access to the new mobile app?

The MyNCH mobile application is available now for iOS devices (iPhone®, iPad™ and iPod touch®) in the App Store and for Android™ devices on Google Play™.

• See up-to-the-minute wait times at all NCH emergency and immediate care locations
• View your personal calendar of past and future NCH appointments
• Request an appointment at a time and day convenient to you
• View your imaging and lab results
• Email NCH directly with any questions you may have
• Get maps and directions to a doctor's office or facility from your current location

Click here to download our handy Quick Start guide.

Why is NCH offering this mobile app?

People using mobile devices often want to complete specific tasks, such as finding a doctor and requesting an appointment, right from their handheld device. The MyNCH mobile app takes you directly to our most popular tools. When you visit nch.org from a computer or mobile browser, you can still see our full range of information and tools.

Which devices does the app work on?

MyNCH is available for use on iOS (iPhone, iPad and iPod touch) and Android devices.

Where can I download the new app?

You can download the app from the iTunes App Store or Google Play by searching for "MyNCH."

Click here to download our handy Quick Start guide.

How do I download MyNCH to my iOS or Android device that only has WiFi access?

For iOS and Android users with only WiFi connectivity, please be sure that your device is connected to an open WiFi signal during the installation and not physically connected to the computer via a sync cable. To check your WiFi settings, tap Settings and then Network and/or Wireless.

How do I install the MyNCH app?

• Launch the App Store or Google Play
• Tap the search box and type "MyNCH"
• Tap to select "MyNCH"
• Tap "Free," then tap "Install" on iOS devices, or "Install" on Android devices
• Enter your Apple ID and password on iOS devices, or "Accept and Download" on Android devices
• The MyNCH app will then download to your mobile device

Click here to download our handy Quick Start guide.

Is the MyNCH app free?

Yes. We do not charge to download or use our mobile app.

What features are available with the new app?

There are six clickable boxes on the MyNCH app. They are:

•  General NCH information
•  ER & Immediate Care Wait Times
•  My Schedule & Clinical Results
•  Request an Appointment
•  Email NCH
•  Locations and Services

 

General NCH Information

This section gives you a brief overview of the Hospital and services that Northwest Community Healthcare offers.

ER & Immediate Care Wait Times

This section shows up-to-the-minute wait times and distance to all of the NCH emergency facilities and Immediate Care Centers in the Northwest suburbs. (You must be online for these wait times to be updated and accurate.) You can use this information to decide where to go if you have an urgent need for medical help. PLEASE NOTE: If you think you are experiencing a life-threatening emergency, call 911.

My Schedule & Clinical Results

My Schedule shows a calendar listing of your NCH appointments, past and future. To use this function, you must have a MyNCH account.

Also, if you're a NCH Medical Group patient, you can view your lab and imaging results directly from the app. Results are posted within seven days after physician review.

Request an Appointment

This function enables you to request a doctor or imaging appointment right on your mobile device. Simply:

• Select the service you would like, the location where you would like to have your appointment, the physician you would like to see (if choices are available), your date preference for your appointment (first available, weekdays, weekends, or a specific date), your time preference for your appointment (early morning, morning, afternoon, evening), and the best time to call you.
• Enter a message with any details that you feel will help explain what you need the appointment for. When you are done, hit Send.
• An NCH scheduling representative will contact you at the phone number you provided to finalize the scheduling process. You can expect a call back within one business day of your initial request.
• To use this function, you must be signed in to your MyNCH account.

Email NCH

Your MyNCH app also allows you to email NCH right from your mobile device. To use this function, you must be signed in to your MyNCH account.

• Select the category your email will relate to. There are seven categories of messages that you can select from. This ensures that your message goes to the right department.
• Enter in your message and hit Send.
• An NCH representative will contact you at the phone number you provided to finalize the scheduling process. You can expect a call back within one business day of your initial request.

Locations and Services

Here you will find a complete listing of all NCH locations and the specific services available at each. You'll also find maps, hours and directions to each.

How do I open a MyNCH account?

To use certain functions in the app (My Schedule, Clinical Results, Request an Appointment, Email NCH), you will be asked to enter your username and password. If you have not opened an account yet, simply click on "Enroll now" and follow the on-screen prompts.

• Your email address will serve as your username.
• Pick a password that you can remember (note: passwords are CASE-SENSITIVE).

Once you have a username and password, you can perform these functions in the future.

Click here to download our handy Quick Start guide.

Why do I need to open an account?

You need to open an account for several reasons: To protect your personal information so that when you request an appointment, access your schedule, view your clinical results or email NCH, the MyNCH app can provide NCH with the information needed to contact you for follow up.

Can I use MyNCH without a user ID and password?

No. For your safety, you must sign in with your user ID and password every time.

Click here to download our handy Quick Start guide.

Can I use MyNCH if my mobile device is offline?

No. You must be online for the information to be updated and accurate. If you have an iOS or Android device that only has WiFi connectivity, like an iPad or Android tablet, be sure it is connected to an open WiFi signal. To check your WiFi settings, tap Settings and then Network and/or Wireless.

What if I forget my password?

Choose the Forgot Password function and follow the prompts to reset your password.