Patients • Payment, Billing and Financial Services

For families without insurance, we accept Illinois Public Aid. In addition, you may qualify for financial assistance through Northwest Community Hospital.

• If you need help in meeting your hospital bill obligations, please contact our office at 847.618.4747.
• You may also fax us at 847.618.4719.
• We are available to assist you Monday through Friday, from 8:30 AM to 4:00 PM.
• Financial counseling is available in person Monday through Friday at the Visitor's Entrance of the hospital, from 8:00 AM to 4:30 PM, or at the Patient Entrance, from 10:00 AM to 2:00 PM.
• You may simply drop in or you can also call 847.618.4542 or 847.618.4536 to schedule an appointment.

Financial Counselors

NCH financial counselors can answer any questions about your bill. They also can talk to your insurance company about outstanding claims, ask for and accept payments, collect self-pay balances prior to services/admission, set up payment plans, facilitate loan applications and help with completing applications for financial assistance and/or package priced services.

Financial Counselors are available at 847.618.4542

Medicare and You

We offer assistance with Medicare claims, supplemental insurance and other bill-related issues for seniors. For more information on the “Medicare and You” program, call 847.618.7440.

If you have Medicare and require outpatient services, please bring your physician’s order with you. If Medicare does not cover the services ordered, you may be asked to sign a Medicare form (an Advance Beneficiary Notice) stating you have been told about your payment responsibility.

NOTE: For information regarding Medicare prescription drug coverage, commonly known as Medicare Part D, click here.

Self-Pay Patients Eligible for Discounts

We offer financial assistance to uninsured patients who qualify. We also offer discounts for prompt payment for self-pay patients. To apply, please download and print the Financial Assistance Application (available in English and Spanish) and complete all necessary fields. Please be sure to provide all requested documentation to be considered for financial assistance and/or the Hospital services discounted rate.