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Financial Assistance Available

For families without insurance who need help with medical bills, we accept Illinois Public Aid. In addition, you may qualify for financial assistance for medical bills through Northwest Community Hospital. View a summary of our financial assistance policy

At NCH, we’re committed to providing you with a complete range of financial services including price quotes and room rates, prompt pay discounts, and financial assistance. We’ll also inform you about your health insurance benefits and bill payment options.

Clear, correct, concise and patient-friendly services

Customer Service Specialists at NCH are highly skilled professionals. They are available to help you navigate through your health insurance coverage, benefits and more. If you need information or have any questions, they are available at 847.618.4747, Monday through Friday, 8:30 am to 4:00 pm.

Please be aware that:

  • Each time you receive services at Northwest Community Hospital or the Day Surgery Center, a separate account is created
  • If you are receiving monthly ongoing services, a monthly account is created
  • It is possible to have several accounts open at the same time for which you will receive separate statements
  • Your statements may reflect accounts billed to your health plan that are not yet resolved, or balances that you owe
  • You may also receive separate bills from other health care professionals who provided services to you at Northwest Community Hospital or the Day Surgery Center
  • Charges for anesthesiologists, radiologists, pathologists, cardiologists, surgeons and attending physicians are billed separately. These separate services may not be contracted through your HMO or PPO.

For your convenience, here are requested numbers:

  • Anesthesiology Associates - 847.615.2200
  • Northwest Radiology Associates - 630.874.2725
  • Arlington Ridge Pathology - 630.874.2710
  • Professional Cardiac Services - 630.960.9211
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Last Updated 04/10/2009