Starting on Monday, June 13 at 4 pm through Tuesday, June 14 at 7 am, NCH will upgrade the CareLink system’s foundation (platform) during a phased 13.5-hour downtime. These changes are necessary to provide the building blocks and infrastructure for meeting the federal government’s “Meaningful Use” standards, as well as enabling enhancements to be added in the future.
June 13 4 pm
Downtime begins for CareLink Documentation and AdminRx applications. At this time, electronic charting will stop.
June 13 5:30 pm
Downtime begins for CPOE/CareLink Orders, CareLink Website (portal) and the Emergency Services Tracking Board.
June 13 5:30 to 8:30 pm
No access to Medical Records.
June 13 8:30 pm
Access to Medical Records is available via HIM (Health Information Management) by calling 847.618.4958.
June 14 7 am
All CareLink systems are expected to be fully operational. The first time you login, it may be necessary to download Active X controls.
*Please note: All other non-CareLink applications will remain available during downtime.
In anticipation of your clinical needs during downtime, the following information will be printed and available on patient charts:
If you are interested in obtaining a PACs login before downtime, please call Radiology Informatics at 847.618.4695.
You may notice some minor enhancements within CPOE after the upgrade. For details, please visit the CPOE Support Page.
Physicians should work specifically with the nurses caring for the patient or with the nurse manager or clinical director during downtime to obtain needed information.
Questions? For technical or unresolved information matters, call the CareLink Hotline at 847.618.4830, option 3. (It will be active from June 13 at 3 pm to June 17 at 3 pm.)