SCAN
NCH
December 2013

Introducing New C3 Roles to Boost Care Coordination Process

NCH continues to move forward with Aim for Excellence—a new care coordination model that will improve patient flow throughout the hospital system. This is an important initiative on our Road to the Future—one that will help us better anticipate the demand for services and improve our ability to efficiently move patients through their hospital stay.

The role of the Clinical Care Coordinator—referred to as the C3—is central to this initiative. It is a new role for NCH and responsibilities include making sure each patient has a daily itinerary, coordinating testing and treatment schedules, anticipating barriers for service and surveying overall patient flow. C3 employees will work within "the Hub" and as part of each nursing unit to manage a patient’s stay from check-in through discharge.

In the coming months, NCH will add supplemental roles to ensure adequate support across the network. One of these planned roles is Order Organizer, a position that will coordinate daily procedures and tests by collaborating with nursing units and ancillary departments. NCH has received significant interest in C3 positions thus far, though some positions remain open. If you are interested in applying for a C3 position, please contact Human Resources.

These new C3 roles will have a significant impact on how we operate as a hospital and will greatly enhance the patient experience. By operating efficiency and making patient care a priority, we can improve patient satisfaction and make NCH a stronger, thriving organization positioned for the future of healthcare.