- The Wellness Center
- Buffalo Grove Fitness Center

Patient and Visitor Information:

If You’re a Patient or an Outpatient…

Here you will find useful information for planning and preparing for your visit to Northwest Community Hospital.

Making Appointments

If your doctor tells you that you need an appointment for services, please call Express Scheduling at 847.618.3700 to schedule your appointment.

Express Scheduling Hours:

7 am - 7 pm, Monday through Friday
9 am - 1 pm, Saturday

During your call, you may also pre-register, which will allow you to bypass registration and go directly to the department performing your procedure. For more information on Express Scheduling, click here.

Pre-Admission Testing

If you require pre-admission testing for a hospital procedure, a hospital representative will call you to schedule an appointment and pre-register you for your procedure.

If You Are Planning Outpatient Surgery at the Day Surgery Center

The Northwest Community Hospital Day Surgery Center's goal is to make your outpatient surgical experience as comfortable as possible. Click here to learn more about Northwest Community's Day Surgery Center.

Please click here for more information on outpatient instructions and frequently asked questions.

Please bring, if applicable, the following:

Your insurance card
Written referral from physician
Pre-certification number from health plan
Co-payment
List of current medications and allergies

For more information on being an Outpatient at Northwest Community, click here.

Patient Rights and Responsibilities

While you are a patient at Northwest Community Hospital, we will do our best to respect your personal rights. Please click here to learn more.

Patient Representatives

Patient representatives are available to explain Hospital policies and procedures and help you with any problems or concerns you might have. Your comments will be reviewed and appropriate actions will be taken. To speak with a patient representative, call 847.618.4390.

Payment and Billing Procedures

To ensure accurate billing, please present your insurance card and one other form of identification when registering. Payment for outpatient services is due at the time services are rendered. For your convenience, American Express, Visa, MasterCard, and Discover Card are accepted.

For patients with accepted medical insurance, the Hospital will bill the insurer directly.
It is the patient's responsibility to confirm payment of the claim with the insurance carrier.
Patients are encouraged to verify their health plan benefits prior to their visit by calling their insurance carrier.

For more information regarding billing, click here to visit the Billing Information Page, or contact a Customer Service Specialist at 847.618.4747, Monday-Friday, 8:30 am-4 pm.

Last Updated on 10/04/07