Patient Satisfaction
One way to tell whether a hospital is serving the needs of its patients is to ask the patients themselves. Patient satisfaction surveys ask patients about many of the non-clinical factors that can help to make the overall healthcare experience positive – or not. Many hospitals and other healthcare organizations ask their patients how well they are meeting the patients’ needs and expectations. Survey questions may ask patients to rate factors such as: how courteous and helpful the physicians, nurses and staff were; or how well tests and procedures were explained.

How To Read This Report:
An explanation of the scores and how the cell coloring relates to them.

Key

Measures

Patient Satisfaction Measure - This is what is actually being measured. You can click on each Patient Satisfaction measure for a longer definition about what this measure means.

Desired Performance - This gives you an idea of whether it's best to have a high score or a low score.