Quality Report Card • Patient Satisfaction
Press Ganey Patient Satisfaction
To assure objectivity, Northwest Community Hospital uses an outside survey firm – Press Ganey Associates, Inc. as a key part of measuring its patient satisfaction. Surveys are mailed to a random selection of patients who have used any of the following hospital services: inpatient (staying overnight in the hospital), outpatient, emergency department, home healthcare, ambulatory surgery (outpatient surgery) or treatment center. Press Ganey then compares Northwest Community’s survey scores with scores of other hospitals across the U.S. Their results are issued in the form of a percent, which shows how one hospital compares with the average of other hospitals.
Key
| Better Than U.S. Average | At or Near U.S. Average | Worse Than U.S. Average | No National Average or Too Few Cases |
How To Read This Report:
An explanation of the scores and how the cell coloring relates to them.
Desired Performance
This indicates if a high or low score is best for this metric. In some case the desired performance will be neutral. In this case the desired performance is neither high or low and a color rating is not assigned to the statistic of that metric..
Measures
| Inpatient Care - Average Overall Patient Satisfaction | High | 85.5 | 86 | |
|---|---|---|---|---|
| Inpatient Care - Likelihood to Recommend the Hospital | High | 88.3 | 89.5 | |
| Outpatient Care - Average Overall Patient Satisfaction | High | 92.2 | 92.3 | |
| Outpatient Care - Likelihood to Recommend the Outpatient Services | High | 93.7 | 94.7 | |
| Emergency Care - Average Overall Patient Satisfaction | High | 84.1 | 85.8 | |
| Emergency Care - Likelihood to Recommend the Emergency Department | High | 82.3 | 85.7 | |
| Home Care - Average Overall Patient Satisfaction | High | 90.7 | 92.6 | |
| Home Care - Likelihood to Recommend the Home Care Services | High | 93.1 | 95.6 | |
| Ambulatory Surgery - Average Overall Patient Satisfaction | High | 92.1 | 92.5 | |
| Ambulatory Surgery - Likelihood to Recommend the Day Surgery Center | High | 94.6 | 94.9 | |
| Immediate Care Centers - Average Overall Patient Satisfaction | High | 86.8 | 90.4 | |
| Immediate Care Centers - Likelihood to Recommend the Immediate Care Centers | High | 87.9 | 91.9 |
Last Updated 01/29/2010