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Quality

A focus on patient safety, quality outcomes and patient satisfaction

Northwest Community Healthcare is committed to providing quality, patient-focused care, which is responsive to the needs and values of our community, patients, physicians, and employees. We provide accessible and cost-effective services through the continuum of care, which assists our patients in attaining the best possible quality of life.


At NCH, we strive to ensure that the care we provide is:

  • Safe - avoiding injuries to patients from the care that is intended to help them
  • Effective - providing services based on scientific knowledge to those who would benefit, and refraining from providing services to those not likely to benefit
  • Patient centered - providing care that is respectful of, and responsive to, individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions
  • Timely - reducing waits and potentially harmful delays
  • Efficient - avoiding waste, including waste of equipment, supplies, ideas and energy
  • Equitable - providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socioeconomic status

Measuring quality of care allows us to see where we are providing the best care and helps us identify areas for improvement. One of the many ways we evaluate quality of care is through comparisons with other hospitals. Quality data come in many forms and from many sources such as clinical records, billing information or administrative codes used to classify diagnoses and conditions.

Northwest Community Healthcare prioritizes quality improvement initiatives based on the positive impact the plan will have for patients and their families.

Quality Report

There are many places you can go to find quality information about individual hospitals. The links below, to websites maintained by outside quality agencies, contain reports about Northwest Community Healthcare.

Illinois Hospital Report Card

We encourage you to use this information to facilitate discussions with your family and health care providers about your specific needs and treatment options. Due to differences in the severity of illnesses treated, measuring quality of care is not an exact science. However, this site has made every effort to provide the most reliable data for the quality measures currently available. NCH has achieved results at or above the state benchmarks for quality, safety and satisfaction.

The Joint Commission

The Joint Commission is an independent, not-for-profit organization that accredits and certifies health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization's commitment to meeting certain performance standards. Northwest Community Healthcare has achieved the Gold Seal of Approval for the hospital, home health care, day surgery center, mental health services and youth treatment center. In addition, NCH achieved advanced certification in Palliative Care and Stroke Care.

U.S. News & World Report Best Hospitals Guidebook

For 24 years, U.S. News & World Report has provided rankings of nearly 5,000 hospitals and medical centers. Northwest Community Hospital is ranked 14th in Illinois as a high performing hospital in 10 specialties of care.

Hospital Compare

Hospital Compare has information about the quality of care at over 4,000 Medicare-certified hospitals across the country. The information on this site provides details to help patients and families make decisions about where to get healthcare services by providing comparative quality data. Northwest Community Hospital scored at or above benchmark in the areas of Heart Attack Care, Pneumonia Care, Surgical Care, Emergency Department Care and Preventive Care.

Last Updated 2014/02/19