High-Quality Care at NCH

Patient Navigators

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Helping You Every Step of the Way

Major healthcare decisions can be overwhelming, particularly if you've been diagnosed with cancer. At Northwest Community Healthcare, you’ll find the support you need from a patient navigator—an experienced clinician who serves as your personal clinical resource.

You will have the experience, wisdom and comfort of one of our navigators to help you and your family on the journey from diagnosis through treatment to recovery. Our Patient Navigators are nurses, advanced practice nurses & physician assistants who are skilled in their area of expertise.

NCH was one of the pioneers of this unique resource for patients and their families, dating back to 1996 with our first breast care coordinator. Today, NCH’s patient navigator team consists of:

Breast Patient Navigators

Prostate Patient Navigators

Pancreas Patient Navigators

Lung Patient Navigators

Experience the Difference at NCH

Education on diseases, treatments and support services

Patient navigators are experts in their fields who can:

  • Help you and your family understand your diagnosis and treatment options
  • Provide the necessary information, education and resource materials to better inform you of what to expect throughout your treatment
  • Explain procedures before you have them
  • Answer questions with the utmost confidentiality and respect

Personalized, ongoing support

A dedicated patient navigator works closely with you from initial diagnosis through post-treatment or post-operative care to:

  • Provide enhanced care with personalized attention to meet your specific needs
  • Help you navigate the healthcare system quickly
  • Coordinate your care and treatment scheduling

Advocacy throughout your journey

Patient navigators are on your side. If you have issues, they can:

  • Act as a proactive link between you and your physicians
  • Provide education to address your concerns or questions about your cancer treatment
  • Communicate with case managers, support service personnel, family members and others on your behalf

Support for your family, too

Family members are affected when cancer or other serious illnesses are diagnosed. Patient navigators are educated to:

  • Assess the individual and personal needs of your family members
  • Answer your family members’ questions in confidence
  • Touch base and offer support during surgery or treatment
  • Provide ongoing support and information about available services