What does "DO" mean? Get answer
"DO" stands for "Doctor of Osteopathic Medicine."
What's the difference between a "DO" and "MD"? Get answer
Both are equally qualified physicians. Doctors of Osteopathic Medicine are fully licensed physicians with the same amount of education, training, and licensing requirements as MDs (formally known as "allopathic" physicians). DOs specialize in all areas of medicine and are founded on the "whole person" treatment approach to medicine. Both MDs and DOs focus on preventative healthcare, the rapid and accurate diagnosis and treatment of acute illness/disease, and effective disease management. For more information on DO physicians, click on this link to the American Osteopathic Association website: www.osteopathic.org
APA-C is a certified physician assistant. Physician assistants are healthcare professionals licensed to practice medicine with physician supervision. PAs are trained in medical education programs accredited by the Accreditation Review Commission of Education for the Physician Assistant. To maintain their certification status, PAs must log 100 hours of continuing medical education every two years and sit for a re-certification every six years. They are licensed to prescribe medication in the State of Illinois. For more information on PAs, click on this link to the American Academy of Physician Assistants website: www.aapa.org
A nurse practitioner (NP) is an advanced practice registered nurse (APRN) who has completed advanced coursework and clinical education beyond that required registered nurse (RN) role. An NP/advanced practice registered nurse is "a registered nurse who has acquired the knowledge base, decision-making skills, and clinical competencies for expanded practice beyond that of an RN.
NPs manage acute and chronic medical conditions (both physical and mental) through comprehensive history taking, physical exam, and the ordering of diagnostic tests and medical treatments. NPs are qualified to diagnose medical problems, order treatments, prescribe medications, and make referrals for a wide range of acute and chronic medical conditions.
What type of patients do PA-Cs or NP at NCH Medical Group see? Get answer
Our Physician Assistants and Nurse Practitioners normally see patients with acute minor medical problems, such as:
- Urinary Tract Infections
- Cold/Flu symptoms
- Upper Respiratory Infection symptoms (sinus, cough, congestion, etc)
- Pink eye - eyelid problems
- Allergy symptoms
- Work and school physicals
- Other minor self-limiting problems (muscle sprains, strains, etc)
Can I register as a new patient with any NCH Medical Group physician? Get answer
Some physicians do have closed practices due to the existing high volume of patients they currently treat. Please call or email firstname.lastname@example.org to ask if the physician you wish to see has openings for new patients.
What do I need to bring to my first appointment? Get answer
You will need to bring a photo ID, insurance card, completed registration forms, and a list of your medications/dosages. Click here for Registration Materials.
Do you need my records from my former doctor? Get answer
Yes, it is beneficial for your doctor to review treatment information contained in your previous medical records. However, if you do not have time to arrange to get copies of your medical records to us before or at the time of your first appointment, please be sure to bring in a list of all the medications you are taking and dosages. You need to contact your previous physician's office to follow their procedure to obtain a copy of your medical records. Normally, they will either send them directly to us or will give you a copy to take with you.
I'm moving, and another NCH Medical Group office would be more convenient. Can I switch to another physician at a different office? Get answer
Absolutely. We will make every effort to accommodate your needs.
If my doctor is out of the office or booked on the day I need to be seen, can I see another NCH Medical Group doctor? Get answer
Yes, if you have an acute illness that requires you to be seen that same day, the receptionist will make every effort to fit you into another physician's schedule. All offices also offer same day walk-in hours for treatment of non-life threatening treatment of minor illness or injury. Physicians also reserve time in their schedules for same day ill patients, so we will do everything possible to accommodate your needs.
I need a refill on a prescription from my local pharmacy that needs approval from the physician. Should I call the office or the pharmacy? Get answer
Call your pharmacy and ask them to contact us for approval. Pharmacies will either call or FAX a request to your doctor for approval. Please don't wait until you have run out of medication before starting this approval process. No refills will be done outside of office hours. Allow at least 24 hours for a refill request to be completed. However, if you find you have run out and you need immediate attention, please call your doctor's office, provide your pharmacy information, and ask the doctor to phone in the prescription approval.
If my doctor wants me to have blood tests, do I have to go to the hospital, or can you do them at the office? Get answer
Most blood and urine testing can be done by the labs located at the NCH Medical Group offices. A few exceptions may require testing at the hospital, but most often that is not the case. Services performed at Northwest Community Hospital may be applied differently under your insurance
Can I get a copy of my test results? Get answer
Yes. Just call your doctor's office and ask a member of our staff. If you have other questions about your patient rights as covered by the HIPAA regulations, see this document about HIPPA regulations.
Which hospitals are affiliated with NCH Medical Group? Get answer
NCH Medical Group is a physician group belonging to the Northwest Community Healthcare system.
If I'm in the hospital, will my NCH Medical Group primary care physician visit me there? Get answer
We have hospitalist physicians in our practice. These physicians see our patients while in the hospital, and collaborate with your personal physician on your treatment.
I have a question on my bill, who do I call? Get answer
The direct number for NCH Medical Group's billing office is printed on your invoice: 630-432-6091.
Will I be charged if I miss my appointment? Get answer
We ask our patients to give 24-hour notice of appointment cancellation to enable another patient to see the physician at that date/time. A fee may be charged for appointments missed without 24-hour cancellation as follows:
Routine office visit: $50 Physical: $150 Procedure: $200
Who do I contact if I have a complaint? Get answer
Your physician and staff are very concerned with your satisfaction. You should always feel free to contact us to discuss your concerns. Please call your doctor's office and ask for the office manager. We value you as a patient, and will make every effort to resolve the issue.