Patient Services Center

Access Your Medical Records

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NCH’s Patient Services Center is the fastest, easiest way to access the services you need in one convenient location. The Patient Service Center is located in the North Pavillion with free valet parking. Walk-ins are welcome during the hours of operation.

Hours are 8 a.m. to 6 p.m., Monday through Friday.

The fastest, easiest way to access the services you need

  • X-ray Pick-up/Drop-off
  • Medical Records Request/Pick-up
  • Radiology Contrast Material Pick-up
  • Pathology Slide Pick-up/Drop-off
  • Medicaid Application Assistance
  • Financial Counselor
  • Notary Services
  • Patient Relations
  • Cashier

Accessing your medical and mental health records

It is not necessary to make an appointment to pick-up record copies, walk-ins are welcome. For security and privacy, you will be required to show your ID at Patient Services at the time of pick-up.

To obtain copies of your medical records, click here to download and print a request form. Fax or mail the request form to NCH Health Information Management, please allow 24 hours to process Radiology scans to CD. Specific fees apply according to your request.

Mail your printed and completed request form to:
Northwest Community Healthcare
Health Information Management Department
800 W. Central Road
Arlington Heights, IL 60005
Or, fax your request form to: 847-618-3249

Questions?
Call 847-618-3200 (option #2).
If you leave a message, a Patient Service Representative will return your call within 24 hours or the next business day.

NCH Privacy Policy

Northwest Community Hospital has always made it a priority to protect the privacy of our patients. In addition, new government regulations that have been outlined in the Health Insurance Portability and Accountability Act (HIPAA) provide an additional way to help guarantee patient privacy.

As an organization dedicated to safeguarding patients' medical records, Northwest Community Hospital has prepared a Privacy Notice. This notice details how health information will be used and disclosed. This notice also describes patients' rights related to the use and disclosure of individual health information. To read NCH's Privacy Policy, please click here.

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Patient Services Center

Medical Records Request Form


Access Your Records Online

NCH MyChart provides you with quick access to your online medical records and more. Ask us about NCH MyChart today and click here to learn more.