NCH’s Medical Records Center is the fastest, easiest way to access the services you need in one convenient location. The Medical Records Center is located near the North Entrance with free valet parking. Walk-ins are welcome during the hours of operation.
Hours are 8 a.m. to 6 p.m., Monday through Friday.
The fastest, easiest way to access the services you need
- X-ray Pick-up/Drop-off
- Medical Records Request/Pick-up
- Pathology Slide Pick-up/Drop-off
- Medicaid Application Assistance
- Financial Counselor
- Patient Relations
Accessing your medical and mental health records
It is not necessary to make an appointment to pick-up record copies, walk-ins are welcome (see exception below regarding Radiology Images/CDs). To ensure patients' security and privacy, you will be required to show your ID at Patient Services at the time of pick-up. To obtain copies of your medical records, download and print a release form. Fax or mail the request form to NCH Health Information Management.
Please allow 24 hours to process Radiology scans to CD. To place your order, call 847-618-3200 and press option 2. Specific fees may apply according to your request.
Free options for obtaining medical records:
- Please consider using MyChart to view all test results, discharge instructions, immunizations, and billing statements. To learn more and signup, visit www.nch.org/mychart.
- We also will send any healthcare provider your records for free.
If you choose to pick up your records yourself, the following charges will apply:
Pages 1 – 12: FREE
Pages 13 – 25: $.50 per page
Pages 26 – 50: $.25 per page
Pages 51+: $.15 per page
Radiology CD: 1st copy for free, $20.00 each additional
Cardiology CD: $20.00 per CD
Payment is preferred at the time that the records are requested. For your convenience, payment methods are debit card, credit card (Mastercard, VISA or Discover) or personal check.
Mail your printed and completed request form to:
Northwest Community Healthcare
Health Information Management Department
800 W. Central Road
Arlington Heights, IL 60005
Or, fax your request form to: 847-618-3249
Questions? Call 847-618-3200 (option #2).
If you leave a message, a Patient Service Representative will return your call within 24 hours or the next business day.
Northwest Community Hospital has always made it a priority to protect the privacy of our patients. In addition, new government regulations that have been outlined in the Health Insurance Portability and Accountability Act (HIPAA) provide an additional way to help guarantee patient privacy.