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Patients & Visitors

Fees and Bill Payment

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COVID–19 Testing Billing Information: Please note that at this time there is no standardization for how insurance companies pay for COVID-19 testing. Some insurance plans will cover this testing at 100% while others may not. This may impact your billing if you have been tested for COVID-19. If you have been tested and receive a bill from NCH, we recommend that you please contact your insurance company to inquire if your benefits should cover this test as soon as you receive an explanation of benefits from your insurance plan. Thank you for your patience as we work through the many challenges we are all experiencing due to the COVID-19 pandemic.

To our valued patients: We are empathetic to the potential financial hardship caused by the COVID-19 pandemic. Please call us at 847-618-4780 (option 2) and ask about increased flexibility available regarding your payments and payment plans during this stressful time. Be well and stay safe.


At NCH, we’re committed to providing you with a complete range of financial services. Learn about your health insurance benefits and bill payment options, as well as your financial roles and responsibilities as a patient at NCH.

The NCH MyChart patient portal allows you to pay your bill, see statements, enable paperless billing and more. Learn more about NCH MyChart.


Include your patient account number on the front of the check, insert the stub from your statement and send payment to:


Northwest Community Hospital
28079 Network Place
Chicago, IL 60673

Financial Assistance and Notes about Your Bill

Helpful Notes and Tips

  • NCH accepts personal checks, money orders and credit cards (American Express, Visa, MasterCard, Discover). To pay with credit card, use your NCH MyChart account.
  • Each time you receive services at Northwest Community Hospital or the Day Surgery Center, a separate account is created.
  • If you are receiving monthly ongoing services, a monthly account is created.
  • You may also receive separate bills from other health care professionals who provided services to you at Northwest Community Hospital or the Day Surgery Center. Please call the phone number on your statement if you have billing questions.
  • Charges for anesthesiologists, radiologists, pathologists, cardiologists, surgeons and attending physicians are billed separately. These separate services may not be contracted through your HMO or PPO.
    • For your convenience, here are frequently requested numbers:
      • Midwest Anesthesia Partners - 800-242-1131 x5319
      • Northwest Radiology Associates - 630-874-2725
      • Arlington Ridge Pathology - 630-874-2710
      • Professional Cardiac Services - 630-960-9222
      • CEP America - 800-498-7157
  • Hospital Charges

Key things to know about your statement

NCH Customer Service Specialists are highly skilled professionals and are available to help you navigate through your health insurance coverage, benefits and more. Please call 847-618-4747 to speak with a representative.

Financial Assistance is Available

For families without insurance who need help with medical bills, we accept Illinois Public Aid. In addition, you may qualify for financial assistance for medical bills through Northwest Community Hospital. Northwest Community Hospital is a charitable organization  and provides financial assistance to those who are eligible. The Day Surgery Center is a for-profit organization and also provides financial assistance to those who are eligible. 

Learn about financial assistance at NCH

Pay Your Bill Online - Two Options

Log into your NCH MyChart account

Pay as a guest now
New feature: Guest Pay

Now you can pay a bill online without logging into an NCH MyChart account. Pay now.

Questions about Your Bill?
Contact Patient Accounting and Finance

Please call 847-618-4747


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