Patient Story Module

Membership Information

Visit us to take a tour or call 847-618-3500 to sign up.

An Investment in Your Wellness

Experience the Wellness Center Difference

We believe in an integrated approach to health through fitness and nutrition. Owned and operated by Northwest Community Hospital, our staff has direct access to hospital resources and personnel. Our personal trainers, dietitians and management team have degrees in their fields of expertise and all fitness staff hold certifications from NCCA-accredited fitness organizations.

The Wellness Center is committed to enhancing community health by providing a continuum of care from prevention to rehabilitation.

 Leave of Absence

Written notification for a Leave of Absence (LOA) is required by the 15th of previous month before LOA begins. All Leave of Absences begin on the 1st of the month and resume on the 1st of a month.

LOA requests will not be taken over the phone; signature is required.

A LOA is for a maximum of 6 months on a rolling 12 month basis.

$8 maintenance fee will be charged per month during the LOA period.

The number of month(s) I am on a leave of absence do not count toward my initial 12-month commitment.

If one person on a membership is on a leave of absence, the remaining member pays the current individual rate. If a member goes on the leave of absence during their first 12 months of membership and has a 12-month commitment, the commitment expiration date will be extended by the number of months of the leave of absence. Payment of dues will automatically resume at the conclusion of the leave of absence.


Written requests for cancellations received on or before the 15th of the current month will be honored on the last day of the month. Cancellations received on or after the 16th of the current month will be honored on the last day of the following month. Members who are contractually committed to 12 months of membership will pay a $150 per person cancellation fee if the cancel before that commitment has been fulfilled. Members may either fax a signed letter of cancellation to 847-618-3628 or visit the Membership office to sign cancellation paperwork. Requests for cancellations will not be taken over the phone.


The Wellness Center does not issue refunds for membership dues. Credit will be applied toward future membership dues only.

 Member Referral Program

Current members who refer new members earn a $50 membership credit, which is applied to their next month's dues. Referral credit is only awarded for a new membership, not for adding a member to an existing membership.

 Wellness Center Etiquette

Proper etiquette throughout the fitness center and pool will make everyone's experience more enjoyable.

 Cell Phone Usage

To ensure the privacy, safety and a pleasant experience for all members and guests, cell phones may not be used in the locker rooms.

 Fitness Floor Etiquette

Share Equipment - allow other members to work in while resting between sets

Unload Your Weight Bar - remove all weight plates from the bar after use

Return Weights - return weights (plates or dumbbells) to the designated spot

Wipe Off Equipment - use provided gym wipes on machines or benches

 Group Exercise Etiquette

Be Prompt - arrive on time for class

Stay the Duration - please stay until the end of class; leaving before the end of class is disruptive to other members

Attire - proper clothing and shoes are required

 Aquatics Etiquette

Shower - Please take a soap shower before entering any of the pools or the whirlpool

Be Respectful - Refrain from any boisterous activity, creating noise or using a lane in such a way that is disruptive to other members. Arrive on time for class and limit personal conversations during class. Do not spit or spout water into the pool or gutter.

Heat Safety - Please be aware that over-exposure to heat can be hazardous to your health. The Illinois Department of Public Health recommends using a sauna, steam room or whirlpool for no more than 15 minutes at a time. If you feel faint, light-headed or dizzy at any time, move to a cooler area immediately. Refrain from using the sauna, steam room or whirlpool if you have any of the following conditions: high blood pressure, heart problems, pregnancy, or diabetes.

 Locker Room Etiquette

Cell Phone Usage - The use of cell phones in the locker rooms is strictly prohibited.

Locker Rooms - Please dispose of used towels in the receptacles provided throughout the locker rooms.

Lockers - Please use only one locker during your visit. Items left in lockers (with the exception of rented lockers) overnight will be confiscated.

Showers - Please be respectful of other members who may be waiting to take a shower. Reserving a shower is strictly prohibited and may result in confiscation of those items left in the shower.

Steam Room - In accordance with sanitary requirements, shaving or performing other personal grooming acts in the steam room are strictly prohibited.

Sauna - In accordance with sanitary requirements, shaving or performing other personal grooming acts in the sauna are strictly prohibited.

Children - Parents bringing children in for swim lessons or during family hours may only use the family locker room. Keys for family lockers are available at the Service Desk.

Contact the Membership office at 847-618-3620 for any membership policy questions.

An Investment in Your Wellness

Membership Includes

  • 120 complimentary classes including:
    • group classes
    • TURF classes
    • water aerobics
    • cycling
    • yoga
  • Fitness assessment including Styku  3D body scan
  • TURF training area
  • Fitness floor trainer always on duty to help with general exercise questions and monitor safety
  • Childcare services
  • Kids Club (reservation required)
  • Cardiovascular training equipment with personal TV viewing screens
  • Reduced impact 1/12th mile suspended track
  • Full-service locker rooms, towel service, shower amenities, steam rooms and saunas
  • Warm water therapy pool
  • Whirlpool
An Investment in Your Wellness

Additional Services

  • Reflections Salon & Spa
    • facials
    • waxing
    • massage
    • manicure/pedicure
    • hair cuts & styling
    • acupuncture
  • Personal fitness trainers
  • Nutrition services
  • Pilates
  • Small group training
  • Special programs

Policies & Rules