Patient Coronavirus Guide

COVID-19 Visitors

We understand how important it is for patients to have the support of loved ones while in our hospitals or at one of our other care facilities. However, a resurgence of COVID-19 infections in the communities we serve is prompting us to restrict visitors until community positivity rates improve. We do this protect our vulnerable patients, our staff and our communities. We thank you for your understanding.

No visitors will be allowed at our hospital or at any of our outpatient care centers until further notice.

The care team may allow visitors on a case by case basis depending on the clinical circumstance and the patient’s specific situation. (See below for our very limited visitor exceptions.)

For approved visitors, visiting hours are:

  • Inpatient Units: Monday-Sunday, 8:30am-7pm
  • Critical Care Unit: Monday-Sunday, 8:30am-5pm

Please look further below for policies relating to our specific visitation areas.

Any visitor who has received approval to visit will need to follow the below guidelines:

  • All visitors must be 18 years or older.
  • Visitors may be asked to present a form of identification, as necessary.
  • All visitors should enter at the Main Entrance (#4)
  • Visitors will be asked health screening questions upon entering the building.
  • Visitors must be wearing a mask covering their nose and mouth for the entirety of their stay, regardless of vaccination status.
  • Visitors must wear a visitor badge at all times.

Food and drinks are not allowed in waiting areas.

Visitor guidelines differ throughout the hospital depending on the department. Please look further below for policies relating to our specific visitation areas.

  • After receiving a visitor badge, visitors should perform hand hygiene prior to entering the patient’s room and when leaving.
  • If the patient leaves their room or is transferred to another department, visitors should follow the policies of the new department, as guidelines may differ throughout the hospital.
  • Visitors cannot eat or drink while visiting the patient. Dining areas are available at the Oasis Cafeteria or Jazzman’s Café and Bakery.
  • Visitors must wear a mask covering their nose and mouth for the entirety of their stay, regardless of vaccination status. Patients should also wear a mask while the visitor is in the room.
  • If a visitor needs assistance while in a patient room, visitor should use the patient call button for assistance.
  • No visitors will be allowed until further notice.
  • No visitors will be allowed until further notice.
  • Pediatric Emergency / Pediatric Unit – 1 parent/guardian for the duration of the stay.
  • NICU – Up to 2 parents/guardians at the same time for the duration of the stay.
  • 1 visitor or partner for the entire stay.
  • 1 visitor/partner for the duration of the stay and
  • 1 doula (must be the same doula) for the duration of the birth parent’s stay
  • No visitors are permitted.
  • No visitors will be allowed until further notice.
  • Patients in need of assistance may be accompanied by one care giver.
  • Minor or children with appointments may be accompanied by one parent or legal guardian.

Outpatient Centers & Services include immediate care centers, medical offices, radiation oncology, and other outpatient testing areas.

  • No visitors will be allowed until further notice.
  • Patients in need of assistance may be accompanied by one care giver.
  • Minor or children with appointments may be accompanied by one parent or legal guardian.

Exceptions may be made at the discretion of the care team.

  • For critically ill/end-of-life patients—the number of visitors will be managed by the care team.
  • Life altering diagnosis (i.e. cancer) or for high risk procedures.
  • Pediatrics/Labor and Delivery/Mother Baby/NICU
  • Essential caregiver support and Power of Attorney (POA’s) for procedures and services—to be approved by the care team.

Please note:

  • Visitors will not be permitted to visit with COVID-19 patients or patients under investigation (PUI) for COVID-19 until their isolation has been lifted or if the patient meets the visitor exceptions.
  • Behavioral health visitor guidelines may differ and are at the discretion of that department.

If your loved one is admitted to the hospital, you may drop off belongings for them that will be delivered to their room.

© 2022 Northwest Community Healthcare. All rights reserved.