About

Levels of Care

Matching Care With Need, at Every Level

To ensure you get the right care in the right place at the right time, our facilities offer five levels of care at nearby locations to provide you with exceptional treatment for specific situations.

View all locations or call us at 847-618-4968 for more information.

Level 1: Medical Group

NCH Medical Group providers are dedicated to giving you personalized, high-quality care. Anything from managing annual wellness visits to chronic and complex medical conditions, our board-certified primary care and specialty physicians at NCH Medical Group offices are the right choice for care.

We offer:

  • 23 convenient locations throughout the northwest suburbs
  • Expanded evening appointments and walk-in hours available for those age 14 and older

You can take advantage of our convenient walk-in hours even if your primary care physician is at a different NCH Medical Group office.

Level 2: Immediate Care Centers

Our five Immediate Care Centers (ICCs) offer front-line medical treatment when and where you need it. The centers provide walk-in care for health matters ranging from minor issues to non-life-threatening conditions (those which don’t require Emergency Department treatment) for people of all ages.

In addition to the same minor-illness and injury care your NCH primary care physician provides, our Immediate Care Centers offer additional services for other conditions such as allergic reactions, broken bones, X-rays and pre-employment physicals and testing.

Level 3: Emergency Department

Our Emergency Department is intended for patients who may have severe, life-threatening conditions or injuries. People who come to the emergency department with serious conditions or injuries are treated first, and those with minor illnesses may wait longer for care. We serve more than 76,000 emergency patients each year. Our 51 private treatment rooms create a safe and healing environment.

Pediatric Emergency Department

Our Pediatric Emergency Department is certified by the Illinois Department of Public Health as an Emergency Department Approved for Pediatrics (EDAP). Staffed by Ann & Robert H. Lurie Children’s Hospital of Chicago specialists who are board-certified in pediatric emergency medicine, our Pediatric Emergency Department is open from noon to midnight.

In a medical emergency, always call 911.

Level 4: Day Surgery Center

According to the Agency for Healthcare Research and Quality, in recent years more than half of surgical procedures (57.8 percent) have occurred in a hospital-owned outpatient surgery setting. Our Day Surgery Center is one of the largest in the state and offers a wide range of same-day procedures, including cosmetic procedures, minimally invasive sports medicine procedures and minor eye surgeries. 

Level 5: Northwest Community Hospital

Our hospital is recognized regionally and nationally for providing quality care and is a three-time holder of the prestigious Magnet® designation for overall excellence in nursing care and clinical quality programs.

In addition, we have been recognized by U.S. News & World Report as Best Regional Hospital and by Healthgrades® as one of America’s Best 250 Hospitals™.

Our services include:

  • Cancer care – Three-year cancer program approval with commendation from the Commission on Cancer of the American College of Surgeons.
  • Cardiovascular care – America’s Best 100 Hospitals for Cardiac Care™ award from Healthgrades, 2018-2020
  • Gastroenterology – High performing hospital award in GI and GI surgery from U.S. News & World Report through 2020
  • Neurosciences – America’s 100 Best Hospitals for Stroke Care™ award from Healthgrades, 2017-2020
  • Orthopedic care – High performing hospital award in knee replacement from U.S. News & World Report through 2020
  • Pediatric care – We are home to a 16-bed, Level III (the highest level) neonatal intensive care unit (NICU) for premature and sick infants
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