NCH is part of Endeavor Health

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Billing & Insurance

Insurance Information

Insurance Information

Your health is our top priority. That’s why we accept a wide range of insurance providers — because you should never have to worry about a change in coverage affecting your well-being. Some health plans require patients to receive services at an “in-network” or “participating” provider. Contact your insurance to verify Northwest Community Healthcare is an in-network provider.

The Amount You Owe

We will bill your insurance plan(s) on your behalf. After that, you’ll receive an “Explanation of Benefits” (EOB) from your provider. This will show the amount they have paid, any non-covered or denied amounts and the remaining balance that you owe.

  • Review this information and call your insurance company or NCH if you have questions.
  • NCH will send you a bill for any remaining amount due (such as co-insurance, deductible or non-covered charges).
  • You may be asked to pay at registration or discharge from the hospital.
  • In an emergency, you should go to the nearest hospital, even if it is “out-of-network.”
  • Your insurance plan will generally cover these costs or transfer you to an “in-network” hospital.
  • If you go to an “out-of-network” hospital in a non-emergency situation, you may be required to pay a larger portion of your bill.
  • Contact your insurance company for details about its “out-of-network” coverage.
Got Medicaid? Get ready to renew!

Illinois is checking to see if you are still eligible for Medicaid.

Don’t risk losing your health insurance. Visit Manage My Case to:

  • Verify your mailing address in “Contact Us” so you get your renewal letter
  • Check your due date (also called redetermination date) in “Benefit Details”

Watch your mail and complete your renewal right away.

If you are no longer eligible for Medicaid, connect to coverage at work or visit

If You Do Not Have Insurance

NCH treats all patients with dignity and respect, regardless of their financial situation. Emergency services will never be denied or withheld on the basis of a patient’s ability to pay. If you do not have health insurance, please call a hospital Financial Counselor at 847-618-4542.

The financial counselor will review payment and funding options that may be available to you. These could include applying for Illinois Medicaid, All Kids or Family Care programs, Illinois Violent Crime Victims Assistance Fund, other government-sponsored plans, grants, community funding, financial assistance and/or charity care.


Your insurance plan may require you to pre-certify certain services or to notify them within a certain period of time after hospitalization. You should:

  • Read the details of your plan’s requirements and any benefit documents provided by your insurance carrier or employer.
  • Talk to your doctor’s office and your insurance company about elective procedures.
  • Discuss any insurance eligibility or payment concerns when you schedule your appointment or ask to speak with a financial counselor.
Need Health Insurance?

We’ve partnered with IXSolutions Private Health Insurance Exchange to make finding a plan fast and convenient.