You should always have access to your medical history. That’s why we have a variety of ways that you can get the information you need, when you need it. For your convenience, you do not need to make an appointment. Walk-ins are welcome during our hours of operation, Monday–Friday: 8:00 am–5:00 pm. NCH is currently requiring all visitors to wear masks and keep safe social distancing at all times.
Our Medical Records Center provides services you need including:
If you need access to your records outside these times, you can visit your MyChart account 24/7.
To ensure your security and privacy, you’ll need to provide a photo ID at the time of pick-up.
We will send your records to any healthcare provider of your choice for free. However, if you choose to pick up your records yourself, the following charges will apply:
Payment is preferred at the time that the records are requested. For your convenience, payment methods are debit card, credit card (Mastercard®, Visa® or Discover®) or personal check.
Mail your printed and completed release form to:
Northwest Community Healthcare
Health Information Management Department
800 W. Central Road
Arlington Heights, IL 60005
Or, fax it to 847-618-3249
Call 847-618-3200 (option #2). If you leave a message, a representative will return your call within 24 hours or the next business day.
We’ve always made it a priority to protect the privacy of our patients. In addition, new government regulations that have been outlined in the Health Insurance Portability and Accountability Act (HIPAA) provide an additional way to help guarantee patient privacy.
We’ve also prepared our own Privacy Notice that details how health information will be used and disclosed. This notice also describes patients’ rights related to the use and disclosure of individual health information. View our Notice of Privacy Practices.
If you feel that the documentation within your record was made in error, you have the right to request that NCH amend the information. NCH will investigate your request and consider the changes. However, clinical notes are part of your physician(s) and care team’s assessment and therefore any amendment requests will be at NCH discretion based on a review of the note. Factual information will not be amended or removed. To start your request to amend, please fill out this form and send form to HIM via the following options: