During the COVID-19 crisis, NCH’s top priority is to keep our patients and our staff safe. In response to the need for social distancing, the Medical Records department will be closed starting 04/04 until further notice. Please consider the following:
We appreciate your cooperation during this time. Our goal is to get you what you need in a timely manner without risking your health or the health of our NCH staff.
You should always have access to your medical history. That’s why we have a variety of ways that you can get the information you need, when you need it. For your convenience, you do not need to make an appointment. Walk-ins are welcome during our hours of operation, Monday–Friday: 8:00 am–6:00 pm. Our Medical Records Center is the fastest, easiest way to access the services you need, including:
If you need access to your records outside these times, you can visit your MyChart account 24/7.
To ensure your security and privacy, you’ll need to provide a photo ID at the time of pick-up. Prior to accessing your records, you need to download and print a release form. Please allow 24 hours to process radiology scans to CD. Specific fees apply according to your request.
If you choose to pick up your records yourself, the following charges will apply:
Payment is preferred at the time that the records are requested. For your convenience, payment methods are debit card, credit card (Mastercard®, Visa® or Discover®) or personal check.
Mail your printed and completed release form to:
Northwest Community Healthcare
Health Information Management Department
800 W. Central Road
Arlington Heights, IL 60005
Or, fax it to 847-618-3249
Call 847-618-3200 (option #2). If you leave a message, a representative will return your call within 24 hours or the next business day.
We’ve always made it a priority to protect the privacy of our patients. In addition, new government regulations that have been outlined in the Health Insurance Portability and Accountability Act (HIPAA) provide an additional way to help guarantee patient privacy.